Why Trust Dog Wheelchair

Last updated: December 27, 2025

We know you’re choosing mobility support for a dog you love. This page explains who we are, how we support you before and after purchase, and what you can expect from our guarantee and warranty process.

1) A Real Team You Can Reach

If you have questions before ordering or need help after delivery, you can reach our support team directly.

  • Email: support@dog-wheelchair.com
  • Phone: +1 973 975 4722
  • Hours: 9:00 AM – 6:00 PM (Mountain Time), Monday–Friday
  • Address: 1942 Broadway St, STE 314C, Boulder, CO 80302, United States

2) Response Time Promise

We aim to reply to most support emails within 24–48 business hours. During peak seasons, responses may take slightly longer—but we will always get back to you.

3) Size & Fit Support (Before You Buy)

Getting the right fit matters for comfort and safety. If you’re unsure which size to choose, we can help you check measurements before you place an order.

  • Use our measurement guide on the product page (take photos or notes if helpful).
  • Email us your dog’s measurements and weight, plus a photo showing your dog standing (or supported) from the side.
  • We’ll recommend the most suitable size and configuration based on the information you provide.

Please note: while we’re happy to help, the final selection is based on the measurements you provide.

4) Our Quality Promise

Every dog wheelchair is prepared with extra care, including basic checks and secure packaging before dispatch. If something arrives damaged or incomplete, contact us and we’ll help make it right.

5) Warranty & Replacement (Simple and Transparent)

We stand behind our products. If you believe your wheelchair has a manufacturing defect, please contact us with:

  • Your order number
  • Clear photos and/or a short video showing the issue
  • A brief description of how and when the problem occurs

After review, we will offer an appropriate solution, which may include replacement parts, an exchange, or another resolution depending on the situation.

What’s typically covered

  • Manufacturing defects in materials or workmanship under normal use
  • Missing parts (reported shortly after delivery)

What’s typically not covered

  • Normal wear and tear from regular use
  • Damage caused by misuse, accidents, improper assembly, or modifications
  • Damage caused by chewing, tearing, or other pet-related causes

If you need help assembling or adjusting your wheelchair, our support team can guide you so you can use it safely and comfortably.

6) Returns & Refunds

For return eligibility, timelines, and refund processing, please refer to our Refund Policy and Shipping Policy. If you’re not sure whether your situation qualifies, email us—our team will help you understand your options.

7) Safety & Comfort First

A wheelchair should support your dog—not strain them. If you notice rubbing, discomfort, or unusual posture, pause use and contact us for adjustment help. Proper fit and gradual training are key for the best experience.

Contact Us

If you need sizing help, post-purchase support, or warranty assistance, contact us anytime:

  • Email: support@dog-wheelchair.com
  • Phone: +1 973 975 4722