Why Trust Dog Wheelchair
Last updated: February 28, 2026
Dog Wheelchair is a brand and online store operated by BARK AND MEOW LLC. We know you’re choosing mobility support for a dog you love, and we take that responsibility seriously. This page explains who we are, how to reach us, and what you can expect before and after your purchase.
1) A Real Team You Can Reach
If you have questions before ordering or need help after delivery, our support team is here to assist you.
- Brand / Store: Dog Wheelchair
- Operator: BARK AND MEOW LLC.
- Email: support@dog-wheelchair.com
- Support Hours: 9:00 AM – 5:00 PM, Monday–Friday
- Business Address: 1500 N GRANT ST STE 8702, DENVER, CO 80203, United States
2) Response Time
We aim to reply to most customer support emails within 24–48 business hours. During holidays or peak periods, replies may take a little longer, but we will get back to you as soon as possible.
3) Size and Fit Support Before You Buy
Choosing the right size is important for your dog’s comfort, stability, and safety. If you are unsure which model or size to choose, we’re happy to help before you place an order.
- Use the measurement guide provided on the relevant product page.
- Email us your dog’s measurements, current weight, and a side-view photo of your dog standing or being gently supported.
- Based on the information you provide, we will recommend the size and configuration that appears most suitable.
Please note that our recommendation is based on the measurements and photos you send us. Final size selection depends on the accuracy of the information provided.
4) What You Can Expect From Us
We want your experience with Dog Wheelchair to feel clear, responsive, and supportive. Before shipping, products are checked and packed carefully. If something arrives damaged, incomplete, or incorrect, contact us and we will review the issue and help you with the next steps.
5) Warranty and Product Issue Support
If you believe your product has a manufacturing defect or arrived with a problem, please contact us with the following:
- Your order number
- Clear photos and/or a short video showing the issue
- A brief explanation of when the issue happens and how the product is being used
After review, we will offer an appropriate solution based on the situation. This may include replacement parts, an exchange, or another reasonable resolution.
Issues typically covered
- Manufacturing defects in materials or workmanship under normal intended use
- Missing parts reported shortly after delivery
- Items received damaged in transit, where supported by photos and order details
Issues typically not covered
- Normal wear and tear from regular use
- Damage caused by misuse, accidents, improper assembly, or unauthorized modifications
- Damage caused by chewing, scratching, tearing, or other pet-related behavior after delivery
- Fit issues caused by incorrect measurements provided at the time of purchase
If you need help with assembly or adjustment, contact us first. We may be able to help you resolve the issue quickly with setup guidance.
6) Returns and Refunds
Return eligibility, non-quality return conditions, refund timelines, and handling fees are explained in our Refund Policy. Shipping-related terms and delivery information are available in our Shipping Policy.
If you are not sure whether your situation qualifies, email us and we will help you understand the available options.
7) Safety and Comfort First
A wheelchair should support your dog’s mobility without causing rubbing, pressure, or strain. If you notice discomfort, unusual posture, or skin irritation, stop use and contact us for fit and adjustment guidance.
Proper sizing, correct adjustment, and gradual training are important for a safe and comfortable experience.
Contact Us
If you need help with sizing, order support, delivery questions, returns, or warranty-related issues, please contact us:
- Email: support@dog-wheelchair.com
- Business Hours: 9:00 AM – 5:00 PM, Monday–Friday
- Business Address: 1500 N GRANT ST STE 8702, DENVER, CO 80203, United States