We want you and your dog to feel confident trying our dog wheelchair. If something isn’t right, we’re here to help.
You may request a return if the product is unused, clean, and in resellable condition with all original parts and packaging. In most cases, customers are responsible for the cost of return shipping for change-of-mind, size, or fit issues.
If your wheelchair arrives damaged, defective, or not as described, please contact us as soon as possible with your order number and clear photos or video. Our team will work with you to offer a replacement or refund.
Once your return is received and inspected, we’ll process your refund back to the original payment method. Exact return instructions may vary by country or region, and our support team will guide you through each step.