Shipping Policy

Last updated: July 16, 2026

This Shipping Policy applies to purchases made from BARK AND MEOW, an online store operated by BARK AND MEOW LLC.

For billing, payment, fulfillment, and legal purposes, BARK AND MEOW LLC is the merchant of record for orders placed on the BARK AND MEOW website.

Direct Sourcing and Delivery Expectations

To help reduce product costs and pass those savings on to our customers, our dog wheelchair products are sourced directly from manufacturers in China.

Because these products may be shipped internationally or transferred through multiple fulfillment and carrier facilities, delivery may take longer than delivery from a local domestic warehouse.

Customers should review the estimated processing and delivery time before placing an order. By completing a purchase, you acknowledge that the product may be sourced and shipped from China and that the estimated delivery time is generally 10–20 calendar days.

Delivery times are estimates only and may be affected by carrier operations, customs clearance, weather, holidays, destination accessibility, and other circumstances outside our reasonable control.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

If we experience a high volume of orders, inventory allocation delays, customs-related delays, or other unexpected circumstances, processing times may be extended.

If there is a significant delay affecting your order, we will attempt to contact you using the email address or phone number provided at checkout.

Shipping Destinations

We ship to the destinations made available at checkout.

The availability of a shipping destination may depend on the product, carrier service, local delivery restrictions, customs requirements, and other operational considerations.

If we are unable to ship to your address after your order has been placed, we will notify you. If the order cannot be fulfilled, the applicable order amount will be refunded.

Estimated Delivery Time

Estimated delivery time includes order processing time, international transportation where applicable, customs clearance, carrier transfers, and final-mile delivery.

Dog wheelchair orders generally arrive within 8–15 days after the order is placed.

Some orders may arrive sooner, while others may take longer depending on:

• the shipping destination;

• carrier operations;

• customs clearance;

• weekends and public holidays;

• severe weather;

• local delivery disruptions;

• peak shopping periods;

• inventory availability;

• incorrect or incomplete shipping information;

• circumstances outside our reasonable control.

Delivery times are estimates only and are not guaranteed.

A delay within or beyond the estimated delivery window does not automatically qualify an order for cancellation, refund, return, or compensation when the order has already entered fulfillment or shipment.

International Fulfillment

Some products may be shipped directly from China or fulfilled through international logistics partners.

International shipments may pass through multiple carrier networks before being transferred to a local delivery provider. As a result:

• tracking information may not update immediately;

• more than one tracking number may be used;

• carrier information may change during transit;

• tracking may temporarily show limited or no movement;

• customs clearance may increase the delivery time;

• the final delivery may be completed by a different carrier from the original shipping carrier.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

Shipping Costs

Shipping charges, if applicable, will be shown at checkout before you complete your purchase.

If a product qualifies for free shipping, this will be stated on the product page and/or at checkout.

For certain locations, oversized products, remote destinations, or special delivery circumstances, additional shipping charges may apply. Any applicable charges will be disclosed before order confirmation whenever reasonably possible.

Original expedited, priority, or other non-standard shipping charges are non-refundable unless otherwise required by applicable law or the shipment issue was caused by an error on our part.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow several business days for tracking information to appear or update after a shipping label has been created.

For international shipments, tracking information may update only after the package reaches a carrier sorting facility, clears customs, or is transferred to the final-mile delivery provider.

Please contact us if the tracking information has not updated for an extended period or if the package appears to be significantly delayed beyond the estimated delivery window.

Address Accuracy

Please make sure your shipping address, apartment or unit number, city, state, postal code, phone number, and email address are complete and accurate before placing your order.

BARK AND MEOW and BARK AND MEOW LLC are not responsible for delays, failed delivery attempts, lost packages, returned packages, or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

If you need to request an address change, contact us as soon as possible:

Email: support@dog-wheelchair.com
Phone: +1 (925) 800-3625

We cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

If an address change is not possible, the customer may be responsible for any costs associated with package interception, redirection, return shipping, or reshipment.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

An order may be canceled for a full refund only if it has not entered processing, fulfillment, or shipment.

Because many products are sourced and prepared directly for shipment from China, fulfillment may begin shortly after an order is placed.

Once an order has entered processing, fulfillment, international transportation, or shipment, cancellation may no longer be possible.

Refusing delivery does not automatically cancel an order. Any refund for a refused or returned package will be handled according to our Refund Policy, and applicable shipping, return shipping, customs, handling, and loss-of-value costs may be deducted where permitted by law.

Delivery Delays

We are not responsible for shipping delays caused by:

• shipping carriers;

• customs inspections or clearance;

• weather conditions;

• public holidays;

• local delivery disruptions;

• labor shortages or strikes;

• transportation congestion;

• incorrect delivery information;

• natural disasters;

• government actions;

• public health emergencies;

• force majeure events;

• other circumstances outside our reasonable control.

We will make reasonable efforts to assist with significantly delayed shipments, but estimated delivery dates are not guaranteed.

Customs, Duties, and Import Charges

Where applicable, customs duties, import taxes, brokerage fees, or other government charges may be imposed by the destination country or region.

Unless otherwise stated at checkout, the customer is responsible for any customs duties, import taxes, or similar charges imposed by local authorities.

BARK AND MEOW does not control these charges and cannot predict their amount.

A customer’s refusal to pay applicable customs or import charges may result in the package being delayed, abandoned, destroyed, or returned. Any resulting shipping, customs, handling, or return costs may be deducted from an eligible refund where permitted by law.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during transportation, contact us as soon as possible:

Email: support@dog-wheelchair.com
Phone: +1 (925) 800-3625

Please provide:

• your order number;

• the tracking number;

• a description of the issue;

• photos of the package and product if the shipment arrived damaged;

• any delivery confirmation or carrier information available to you.

We may work with the carrier to investigate the issue and determine the appropriate next steps.

The available resolution may depend on the carrier’s investigation, tracking history, proof of delivery, shipping service, and the circumstances of the claim.

If tracking shows that a package was delivered, customers should first check:

• the delivery location;

• mailrooms or parcel lockers;

• household members;

• neighbors;

• building management;

• the local carrier office.

BARK AND MEOW is not responsible for theft or loss that occurs after a package has been correctly delivered to the address provided at checkout, except where otherwise required by applicable law.

Undeliverable, Unclaimed, or Refused Packages

If a package is returned because it was:

• undeliverable;

• refused;

• unclaimed;

• sent to an incorrect address provided by the customer;

• not collected from a carrier facility;

• rejected because customs charges were not paid,

we may deduct applicable original shipping, return shipping, customs, carrier, handling, and restocking costs from any eligible refund, where permitted by law.

If the customer requests reshipment, the customer may be required to pay the applicable reshipping costs before the package is dispatched again.

Incorrect Items, Missing Parts, or Shipping Damage

Please inspect your order promptly after delivery.

If you receive an incorrect item, a product with missing essential parts, or a product damaged during shipping, contact us promptly and provide:

• your order number;

• clear photos of the item received;

• photos of the shipping package and label;

• photos or videos showing the damage or missing parts;

• a description of the issue.

After the issue is reviewed and confirmed, we may provide an appropriate solution, such as:

• replacement parts;

• a replacement product;

• an exchange;

• a partial refund;

• a full refund.

For confirmed incorrect items, missing essential parts, shipping damage, or manufacturing defects, BARK AND MEOW will cover approved replacement or return shipping costs.

No Unconditional Returns or Exchanges

Because our dog wheelchair products are sourced directly from China to reduce costs and provide more competitive pricing, we do not accept returns or exchanges solely because:

• the customer changed their mind;

• the product is no longer wanted or needed;

• the order was placed by mistake;

• the customer found a different product or lower price;

• the customer does not want to wait for the stated delivery timeframe;

• the pet does not immediately adapt to the wheelchair;

• the customer refuses delivery without an approved product-quality reason.

Returns or exchanges may be available for an eligible size or fit issue only when specifically permitted under our Refund Policy and when the product meets all stated return conditions.

Products with confirmed defects, shipping damage, missing essential parts, or incorrect fulfillment will be handled according to our Refund Policy.

Nothing in this section limits any non-waivable consumer rights available under applicable law.

Returns and Exchanges

Shipping matters related to an approved return or exchange are governed by our Refund Policy.

Customers must contact us and receive return authorization before sending any product back.

Products sent without prior authorization may be refused and may not qualify for a refund or exchange.

Do not send a product to the address shown on the original shipping label or to our business mailing address unless our customer service team specifically instructs you to do so.

Contact

For shipping-related questions, please contact:

BARK AND MEOW
Operated by BARK AND MEOW LLC

Email: support@dog-wheelchair.com
Phone: +1 (925) 800-3625

Physical and mailing address:
1500 N GRANT ST STE 8702
DENVER, CO 80203
United States

Colorado Entity ID: 20251868061