Shipping policy

Shipping Policy

Last updated: February 28, 2026

This Shipping Policy applies to purchases made from Dog Wheelchair, which is a brand and online store operated by BARK AND MEOW LLC.

For billing, payment, fulfillment, and legal purposes, BARK AND MEOW LLC. is the merchant of record for orders placed on the Dog Wheelchair website.

Order Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders or an unexpected delay, processing times may be extended. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Destinations
We ship to the destinations made available at checkout.

If we are unable to ship to your address after your order is placed, we will notify you and issue a refund if the order cannot be fulfilled.

Estimated Delivery Time
Estimated delivery time includes both order processing time and carrier transit time.

After an order is processed, standard delivery typically takes 5–12 business days, depending on the destination, carrier operations, weather conditions, and other factors outside our control.

Delivery times are estimates only and are not guaranteed.

Shipping Costs
Shipping charges, if applicable, will be shown at checkout before you complete your purchase.

If a product qualifies for free shipping, this will be stated on the product page and/or at checkout.

For certain locations, oversized items, or special delivery circumstances, additional shipping charges may apply. Any such charges will be disclosed before order confirmation whenever applicable.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment.

Please allow a short period for tracking updates to appear after the carrier receives the package.

Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.

Dog Wheelchair and BARK AND MEOW LLC. are not responsible for delays, failed delivery attempts, or additional costs caused by an incorrect or incomplete shipping address entered at checkout.

If you need to request an address change, please contact us as soon as possible at support@dog-wheelchair.com . We cannot guarantee that changes can be made once an order has been processed.

Delivery Delays
We are not responsible for shipping delays caused by carriers, weather, customs, local delivery disruptions, labor shortages, force majeure events, or other circumstances beyond our reasonable control.

Lost, Stolen, or Damaged Packages
If your package appears lost, stolen, or damaged in transit, please contact us at support@dog-wheelchair.com as soon as possible.

We will work with the carrier to review the issue and determine the appropriate next steps. Resolution may depend on the carrier’s investigation and the shipping service used.

Undeliverable or Refused Packages
If a package is returned to us because it was undeliverable, refused, or unclaimed, we may deduct any applicable shipping, return shipping, and handling costs from the refund, where permitted by law.

Incorrect Items
If you receive the wrong item, please contact us promptly at support@dog-wheelchair.com with your order number and clear photos of the item received so we can review and resolve the issue.

Contact
For shipping-related questions, please contact:
support@dog-wheelchair.com