Refund policy
Last updated: February 28, 2026
This Refund Policy applies to purchases made from Dog Wheelchair, which is a brand and online store operated by BARK AND MEOW LLC.
For billing, payment, and legal purposes, BARK AND MEOW LLC is the merchant of record for orders placed on the Dog Wheelchair website.
Special Nature of Our Products
Our products are assistive products designed for disabled, injured, or mobility-impaired pets. Because these products are intended for animal use and may involve health, hygiene, and safety considerations, they are not eligible for return without cause.
To help protect the health and safety of pets and to prevent cross-use or contamination risks, we do not accept no-reason returns, change-of-mind returns, or fit-related returns.
No Returns for Non-Quality Issues
We do not accept returns for non-quality-related reasons, including but not limited to:
- the size or fit is not suitable
- the wrong model was ordered
- the product is no longer needed
- change of mind
- the pet does not adapt to the product as expected
Please review the product details carefully before placing your order. If you have questions about sizing, fit, or compatibility, please contact us before purchasing.
Exchanges for Quality Issues Only
We only provide exchange service for confirmed quality-related issues.
Examples of quality-related issues may include:
- the product is defective
- the product is damaged in transit
- the wrong item was received
- the product has a manufacturing fault affecting normal use
If you believe your item has a quality issue, please contact us promptly at support@dog-wheelchair.com and provide:
- your order number
- a description of the issue
- clear photos or videos showing the problem
We will review the case and, if the issue is confirmed, we will arrange an appropriate replacement or exchange.
No Refunds for Non-Quality Issues
Because of the nature of these products, we do not offer refunds for non-quality-related issues.
Refunds are generally not provided unless required by applicable law or unless we determine, at our sole discretion, that a refund is appropriate under exceptional circumstances.
Items Not Eligible for Return or Exchange
The following items are not eligible for return or exchange unless a confirmed quality issue exists:
- products that have been used, worn, altered, or damaged after delivery
- products returned without prior authorization
- sale items
- gift cards
- custom or personalized products
- any item damaged due to misuse, improper handling, or unauthorized modification
How to Report a Product Issue
To report a quality issue, please contact us at support@dog-wheelchair.com or through our Contact Us page.
Items sent back without prior authorization will not be accepted.
If your claim is approved, we will provide instructions for the exchange process, including the return address and any other required steps. In some cases, we may provide a return shipping label at our discretion.
Inspection and Resolution
Once we receive the relevant information and, where applicable, inspect the item, we will notify you of the result.
If a quality-related issue is confirmed, we may offer one of the following remedies depending on the situation:
- replacement
- exchange
- partial refund
- full refund
The remedy offered will depend on the specific circumstances and our review of the issue.
European Union Consumer Rights
If your order is delivered to a country in the European Union, your statutory consumer rights under applicable law will remain unaffected.
Contact
For product quality issues or policy questions, please contact: