Refund policy

Last updated: June 24, 2026

This Refund Policy applies to purchases made from Dog Wheelchair, a brand and online store operated by BARK AND MEOW LLC.

For billing, payment, and legal purposes, BARK AND MEOW LLC is the merchant of record for orders placed on the Dog Wheelchair website.

30-Day Return and Exchange Window

We accept eligible return and exchange requests submitted within 30 days of the date your order was delivered.

To start a return or exchange, please contact us at support@dog-wheelchair.com before sending the product back. Items returned without prior authorization may not be accepted.

Returns and Exchanges for Size or Fit Issues

If the size or fit is not suitable for your dog, you may request a return or exchange within 30 days of delivery.

A brief indoor fitting is permitted so that you can check the size and make normal adjustments. However, the product must remain clean, complete, undamaged, and in resalable condition.

To qualify for a size or fit return or exchange, the item must:

be returned with all original parts, straps, wheels, tools, accessories, manuals, and packaging;
be free from pet hair, dirt, stains, moisture, odors, urine, feces, or other contamination;
have no bite marks, scratches, excessive wear, or damage;
not have been altered, cut, permanently adjusted, repaired, or modified;
not have been used outdoors or for extended walking sessions;
be returned only after receiving authorization from our customer service team.

We may request your dog’s measurements and photos of the product before approving a size exchange. This helps us recommend a more suitable replacement size.

Return and Exchange Shipping Costs

For returns or exchanges caused by an unsuitable size, fit issue, or customer ordering the wrong size or model:

the customer is responsible for the cost of returning the item;
the return must be sent using a trackable shipping service;
any original expedited or non-standard shipping charges are non-refundable;
shipping charges for an exchanged product, if applicable, will be confirmed before the replacement is dispatched.

Dog Wheelchair is not responsible for return packages that are lost or damaged during return transportation.

If we sent the wrong product, or the product arrived defective or damaged, Dog Wheelchair will cover the approved return or replacement shipping costs.

Product Adjustment Before Returning

Many fit concerns can be resolved by adjusting the wheelchair’s height, length, width, wheel position, or support straps.

Before returning a wheelchair for a fit issue, please contact us with:

your order number;
your dog’s weight and breed;
the measurements requested on the product page;
clear photos showing your dog standing in or next to the wheelchair;
a short description of the fit problem.

Our support team will first help you check the setup and adjustments. Receiving fitting assistance does not remove your right to request an eligible return or exchange within the 30-day return window.

Quality Issues, Shipping Damage, or Incorrect Items

Please inspect your order promptly after delivery.

is defective;
was damaged during shipping;
is different from the item ordered;
is missing essential parts;
has a manufacturing fault that affects normal use.

Please provide your order number and clear photos or videos showing the issue.

After the issue is confirmed, we may provide an appropriate solution, including:

replacement parts;
replacement;
exchange;
partial refund;
full refund.

For confirmed product defects, shipping damage, missing parts, or incorrect items, Dog Wheelchair will cover the approved return or replacement shipping costs.

Returns for Other Non-Quality Reasons

Unless otherwise required by applicable law, returns may not be accepted solely because:

the product is no longer needed;
the customer changed their mind;
the pet does not immediately adapt to the product;
the product was purchased by mistake for reasons unrelated to size or compatibility;
the customer found a different product or price after ordering.

Size or fit issues are handled separately under the “Returns and Exchanges for Size or Fit Issues” section above.

Items Not Eligible for Return or Exchange

The following items are not eligible for return or exchange unless they arrived defective, damaged, incomplete, or incorrect:

products returned more than 30 days after delivery;
products with visible pet hair, dirt, stains, moisture, odors, or biological contamination;
products showing outdoor use or extended use;
products with bite marks, scratches, damaged fabric, worn wheels, or other user-caused damage;
products that have been altered, cut, repaired, or modified;
products with missing parts, accessories, tools, manuals, or packaging;
products returned without prior authorization;
custom or personalized products;
gift cards;
products damaged through misuse, improper assembly, improper handling, or unauthorized modification.

How to Start a Return or Exchange

your order number;
the reason for the return or exchange;
the requested replacement size, if applicable;
your dog’s measurements for a size exchange;
clear photos showing the current condition of the product.

If your request is approved, we will provide the return address and return instructions.

Please do not send products to the business mailing address or any address shown on a shipping label unless our support team specifically instructs you to do so.

Inspection and Refund Processing

Returned items will be inspected after arrival.

If the returned product meets the eligibility requirements, we will process the approved refund or exchange.

Approved refunds will be issued to the original payment method. Processing times vary by payment provider and financial institution.

If a returned product does not meet the stated return conditions, we may:

reject the return;
reduce the refund to account for missing parts or loss of value;
require the customer to pay shipping if the item is to be sent back.

We will contact you before taking any of these actions.

Exchanges and Price Differences

If the replacement product costs more than the original product, the customer must pay the price difference before the replacement is shipped.

If the replacement product costs less, the eligible difference will be refunded to the original payment method after the returned item passes inspection.

Replacement products are subject to availability.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

An order may be canceled for a full refund if it has not entered fulfillment or been shipped. Once an order has entered fulfillment or has been shipped, it must be handled under the applicable return process.

European Union Consumer Rights

If your order is delivered to a country in the European Union, your statutory consumer rights under applicable law remain unaffected.

Contact

For return, exchange, sizing, or product-quality questions, contact:

support@dog-wheelchair.com